It is necessary to create an account with Centurion Network PTE LTD. There are many benefits in doing so. Benefits include the ability to review past and current orders, print invoices, return items place repeat orders and even send tickets to our custom service team.
Please contact us if you are having any difficulties registering for an account.
When entering payment details, please ensure you enter the billing address at which the card is registered, and a contact phone number so we can get in touch if we have a query. During checkout, it is extremely important that you enter all information exactly as it is shown on your bank or card statement so that we can verify the genuine cardholder has authorized the transaction.
If the billing address or the security code does not match that which is on file with your bank or card issuer, authorization is not given for any reason or the issuing bank cannot support verification efforts, we reserve the right to cancel the order without notification.
If you have verified your details and still have problems, please contact our customer services team for assistance (details are at the bottom of this page). It will help us to investigate the issue if you have the following details ready:
- Your full name.
- Email address.
- Payment method.
- The name of the product you were trying to order.
Centurion Network offers secure checkout using credit card:
Credit/Debit Card: We accept Visa, MasterCard, American Express and Discover credit cards.
You can make changes to your order by reaching out to our Customer Service Team. The following changes can be made to your order:
- Order Cancellation : Request to have your entire order canceled.
- Item Cancellation - Request to have an item removed from your order.
- Shipping Address Change - Request to have your shipping address edited.
- Item Edit - Request for an item size / color change.
Important Note: Please be advised that once your order is packed and ready to ship, we are unable to make changes to your order. We can, however, offer to help you make a return.
1. Log into your Account.
2. Find your order number on your account dashboard, and click View Order.
3. The link will direct you to the Order page.
4. On the Order page, you can select to cancel your order.
If you believe you have a warranty claim, please contact us at medical@centurionetwork.com and describe the problem you are having with your product. If possible or relevant, you can send us pictures or videos to better explain the issue and help us diagnose the problem. If we cannot fix the item, then we will contact the manufacturer for repair/replacement under the terms of the warranty.
If you noticed that your payment authorization (Credit Card transaction) fell off, it is because your order was canceled because the item(s) you wished to purchase is out of stock. In this case, we always send out an email notification notifying you of your order status. If you did not receive an order update email from us, please contact our Customer Service Team
Your order may be canceled for the following two reasons: Invalid Credit Authorization or Out of Stock Item(s).
If your order is canceled due to invalid credit authorization, it means that we are unable to complete your order due to a processing failure with your payment information. Your order will be cancelled and your funds will be released. You may wish to verify your payment information and place your order again. You can enter your credit card information directly through their secure site.
When your order is canceled due to either reason, you will receive an email notification informing you of the cancellation.
If your credit transaction has been voided, please allow 1-3 business days for your financial institution to reverse the transaction. If you are issued a refund, please allow 1-3 business days for the refund to be processed back into your account by your financial institution.
We’re no strangers to bureaucracy. If you need a quote before you can proceed with an order, please send us an email to medical@centurionetwork.com and share with us your billing/shipping address, desired article number/s and quantity as well as your preferred method of payment.
An order confirmation email is automatically sent immediately following a successfully submitted order. The most common reason for not receiving a confirmation email is an incorrectly input email address during the ordering process. Please contact us for help in correcting the email address.
Prices on Centurion Network are listed in USD.
Yes. As a rule, we can ship to any country in the world. Even if your country is not listed as an option in our online shop, you may still place an order with us. To do so, please send an email to medical@centurionetwork.com or fill out this form and include the following information, preferably in this format:
Billing address
Shipping address (if different than billing address)
Desired product(s)/quantity of your chosen items
Preferred payment method
Within the next 1-3 business days, you will receive a non-binding offer including shipping costs*.
*Shipping costs can only be calculated once all above information has been provided.
Depending on the country to which you are shipping your order, you could receive it in as little as 2 working days.
Express delivery is only available upon request, once customer approves the express delivery costs.
The shipping confirmation email with a delivery tracking number will be sent to you.
If you cannot track your order, please provide us with any and all of the following information so that we can more easily locate your order:
Name with which the order was placed
Intended email address used to place the order
Billing address or zip code
Article number/s ordered
Once your order is shipped, you will receive a shipping confirmation email that will include a tracking number. This will allow you to follow your delivery every step of the way.
If you receive your order with damage to the box or products, please notify us immediately and provide pictures of the damage. We will help you process the reclamation. Please contact us at medical@centurionetwork.com and include your order number or invoice number as well as the pictures in the same email.
We strive to provide as much information as possible on our article pages. If you do not find the information you are looking for in the product description or product details, please send us an email to medical@centurionco.com .
No. Unfortunately, we are not able to offer product samples.
But in some cases, we can provide samples at the customer charge.
If you are having issues with a product you ordered from us, please contact us at medical@centurionetwork.com and describe the problem. If possible or relevant, you can send us pictures or videos to better explain the issue and help us diagnose the problem. If we cannot help you solve the problem on your own, then we will try to help you to find a way for it. If we cannot fix the item, then we will contact the manufacturer for repair/replacement under the terms of the warranty.
If you believe you have a warranty claim, please contact us at medical@centurionetwork.com and describe the problem you are having with your product. If possible or relevant, you can send us pictures or videos to better explain the issue and help us diagnose the problem. If we cannot fix the item, then we will contact the manufacturer for repair/replacement under the terms of the warranty.
Thank you for your interest in a business relationship with Centurion network Pte Ltd. Please drop us an email at medical@centurionetwork.com with your enquiry and we will be pleased to answer you.
Please note: Our online chat and our phone lines are reserved for our customers; therefore, all requests from manufacturers and suppliers must please be sent by email to medical@centurionetwork.com . From there, it will be passed along to the responsible party who will then be in contact with you if there is need of your products. Please understand that we cannot respond to each individual request.
Tip: Your initial email is your best opportunity to convince us of your product/s. You should include all information that you feel is important for us to know. If we like what we see, then we will be in contact.
NO, factories will provide only for ready stock. and ready stock is hard to catch because the buyers are queuing in Vietnam with cash to get any stock.
Yes we have direct contract with factories or through their agencies , we inspect factories and their productions through our local agents in vietnam, malaysia, etc.
Free on Board entails that the cost for delivery of goods is the responsibility of the buyer. Any additional costs or claims will also be at the discretion of the buyer. From the perspective of the buyer, once the goods have left their premises they are no longer their responsibility.
CIF is considered a more expensive option when buying goods. This is because the seller uses a forwarder of his or her choice who may charge the buyer more in order to increase the profit on the transaction. Communication can also be an issue because the buyer relies solely on people who are acting on behalf of the seller. The buyer might still have to pay additional fees at the port, such as docking fees and customs clearance fees before the goods are cleared.
